Privacy Policy
This Privacy Policy explains how Superhuman Technologies LLC, doing business as Superhuman Chambers (“Superhuman Chambers,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit superhumanchambers.com, contact us, request a consultation, apply for a role, purchase or inquire about our products, communicate with us by email, phone, text message, WhatsApp, or other channels, or otherwise interact with us.
By using our website or submitting personal information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information.
Information you provide directly
This may include:
- Name
- Email address
- Phone number
- Company or facility name
- Billing address
- Shipping or installation address
- Country, state, or region
- Product interests
- Budget range
- Intended use case, such as home, wellness center, clinic, gym, recovery studio, spa, or other facility
- Messages or consultation requests you submit
- Purchase, deposit, quote, invoice, or financing-related information
- Warranty, service, installation, training, or support information
- Job-application information, such as professional history, LinkedIn profile, time zone and availability, work samples or proof links, Loom video links, written answers, references, interview notes, and paid-case results
- Any other information you choose to provide
Please do not submit sensitive medical information, medical records, diagnosis details, or protected health information through our website forms unless we specifically request it through an appropriate secure process.
Payment and transaction information
If you make a purchase, deposit, or payment, payment information may be processed by third-party payment processors, financing providers, ecommerce platforms, banks, or other payment service providers. We generally do not store full credit card numbers on our own systems.
Information collected automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring and exit pages
- Time and date of visits
- Clicks and interactions
- Approximate location based on IP address
- Cookies, pixels, tags, and similar tracking technologies
- Analytics and performance data
Information from third parties
We may receive information from third parties such as:
- Ecommerce platforms, including Shopify or similar service providers
- Payment processors
- Financing partners
- Shipping, freight, logistics, installation, and service providers
- Marketing platforms
- Analytics providers
- Advertising platforms
- Customer support tools
- Social media platforms
- Referral partners
- Publicly available sources
2. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and consultation requests
- Recommend appropriate chamber models or configurations
- Provide quotes, invoices, order confirmations, and purchase support
- Process payments, deposits, financing inquiries, refunds, and transactions
- Arrange shipping, freight delivery, installation, setup, training, warranty service, and support
- Provide product documentation, safety information, maintenance reminders, and service updates
- Communicate with you about your inquiry, order, product, warranty, or support request
- Send marketing emails, newsletters, promotional messages, or product updates where permitted by law
- Improve our website, products, services, and customer experience
- Conduct analytics, advertising, retargeting, and performance measurement
- Detect, prevent, and respond to fraud, abuse, security incidents, or unauthorized activity
- Comply with legal, regulatory, tax, accounting, warranty, safety, and contractual obligations
- Enforce our Terms of Service and other agreements
- Protect our rights, property, users, customers, and business
Applicant Information
If you apply for a role, we use application information to evaluate your qualifications, verify claims and references, communicate about the process, administer a paid case or trial, maintain recruiting records, protect our systems, and comply with applicable law.
Application information may be reviewed by employees and service providers involved in recruiting, including our website and database host, email provider, CRM, and professional advisors. Some application flows are stored in a dedicated recruiting database rather than our sales CRM. Advertising platforms receive limited website-event and attribution data as described in this Policy; we do not intentionally send them your written application answers, work samples, or interview notes.
Do not submit confidential client information, trade secrets, sensitive personal information, or protected health information in an application or work sample. Unless a longer period is required by law or reasonably necessary to resolve a dispute, we delete or anonymize applicant information 12 months after the applicable search closes. You may request earlier deletion using the contact details below.
3. Cookies and Tracking Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, personalize content, measure advertising, and support marketing.
You can usually control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.
If we use advertising or analytics tools, those providers may collect information about your activity across websites and services. Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.
4. Marketing Communications
If you provide your email address, phone number, or other contact information, we may contact you about your inquiry, product interest, order, consultation request, warranty, support, or related services.
Where permitted by law, we may also send marketing communications about products, promotions, educational content, or company updates. You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
If you consent to receive text messages or similar mobile communications, message and data rates may apply. You can opt out by replying STOP or by contacting us directly. Consent to marketing texts is not required to purchase from us.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
- Ecommerce, website, hosting, and technology providers
- Payment processors and financing providers
- Shipping, freight, delivery, customs, and logistics providers
- Installation, service, training, maintenance, and warranty providers
- Manufacturers, suppliers, and product partners when needed to fulfill orders or provide support
- Customer support and communication tools
- Email, SMS, WhatsApp, CRM, and marketing service providers
- Analytics and advertising providers
- Fraud prevention and security providers
- Professional advisors, including lawyers, accountants, insurers, auditors, and consultants
- Government authorities, regulators, courts, or law enforcement when required or permitted by law
- Buyers, successors, or other parties involved in a merger, acquisition, financing, restructuring, sale, or transfer of business assets
We do not sell personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising or analytics technologies that fall within those definitions, you may have the right to opt out.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, fulfill orders, maintain business records, provide warranty and support, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary based on the type of information, the nature of our relationship with you, product warranty needs, safety or service obligations, tax and accounting rules, and applicable law.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You should use caution when submitting information online and avoid sending sensitive medical, financial, or confidential information through unsecured channels.
8. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, such as the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of your personal information
- Opt out of marketing communications
- Opt out of certain targeted advertising, sale, or sharing
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Appeal a decision regarding a privacy request, where required by law
To exercise privacy rights, contact us at:
Superhuman Chambers
Superhuman Technologies LLC
10080 North Wolfe Road, Cupertino, CA 95014, United States
Email: contact@superhumanchambers.com
Phone: +1 (415) 802-2479
Website: superhumanchambers.com
We may need to verify your identity before fulfilling your request.
9. California and U.S. State Privacy Notice
Some U.S. state privacy laws require businesses to disclose specific information about their collection, use, and disclosure of personal information. This section applies only where required by applicable law.
Categories of personal information we may collect
In the past 12 months, we may have collected:
- Identifiers, such as name, email address, phone number, IP address, billing address, and shipping address
- Commercial information, such as products viewed, quoted, purchased, or considered
- Internet or network activity, such as website usage, cookies, and analytics data
- Geolocation information, such as approximate location based on IP address
- Professional or business information, such as company name, role, facility type, or commercial use case
- Audio, electronic, or visual information, such as voicemail, call recordings, chat messages, or communications where applicable
- Inferences, such as product preferences or likely purchase interest
- Sensitive personal information, only where voluntarily provided or necessary for limited business purposes, such as payment-related information processed by payment providers
Sources of personal information
We may collect personal information directly from you, automatically through our website, from service providers, from ecommerce and payment platforms, from marketing tools, from referral partners, and from publicly available sources.
Business or commercial purposes
We use personal information for the purposes described in Section 2 above, including customer service, consultations, quotes, purchases, fulfillment, installation, warranty, safety communications, marketing, analytics, fraud prevention, legal compliance, and business operations.
Disclosures
We may disclose personal information to the categories of third parties listed in Section 5 above.
Sale or sharing
We do not sell personal information for money. If we use advertising or analytics technologies that qualify as “selling” or “sharing” under applicable law, you may opt out by contacting us or using any opt-out mechanism provided on our website.
Sensitive personal information
We do not use sensitive personal information to infer characteristics about you. We ask that you do not submit sensitive health or medical information through general website forms.
Non-discrimination
We will not discriminate against you for exercising privacy rights.
10. International Users
If you access our website from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. These countries may have privacy laws that differ from those in your location.
Where required, we use appropriate safeguards for international transfers of personal information.
11. Children’s Privacy
Our website and products are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
12. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, payment providers, financing providers, social media pages, WhatsApp, LinkedIn, or other services. We are not responsible for the privacy practices of third parties. You should review their privacy policies before using those services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
14. Contact Us
For privacy questions or requests, contact us at:
Superhuman Chambers
Superhuman Technologies LLC
10080 North Wolfe Road, Cupertino, CA 95014, United States
Email: contact@superhumanchambers.com
Phone: +1 (415) 802-2479
Website: superhumanchambers.com